Shipping & Delivery Policy:

My Ocean ships to commercial and residential addresses in The Bahamas, the United States and Canada. In stock merchandise is usually processed and goes out for shipping within 5 business days. Orders are delivered to the Post Office on business days only. Business days are Monday-Friday, excluding public holidays.

My Ocean will let you know at checkout or by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability.

If you are located outside of the Bahamas, USA, or Canada we can still ship to you, please contact us directly for a shipping quote at info@myocean-bahamas.com.

Your purchase will be shipped from our warehouse in Nassau, Bahamas, either by Standard Postal shipping, which should arrive at the destination within 8-12 days, or by an Express (High Speed) Postal service to arrive within 3-5 business days. We also offer Fedex as a delivery option on our website which should expedite delivery to most destinations in 1-3 business days. The shipping cost for your order is based on the total weight of the products you have chosen.

Your package comes from our studio factory in The Bahamas and may be randomly stopped for inspection at the border by U.S. FDA. We apologize for any inconvenience this may cause, but delays of this nature are out of our control. My Ocean does not pay for import duties levied by US Customs when your package arrives in the US. If you are charged duty or additional fees on your order please note that these charges will be your responsibility.

Local Bahamian purchases can be picked up directly from our studio factory on Hawkins Hill during our hours of operation and must be accompanied with the order number and or receipt. All Out-Island orders can be delivered once the method of delivery has been confirmed. There will be a $10.00 delivery fee to the boat. Any shipping charges from Nassau to your destination shall be your responsibility as well as any insurances that you may want to place on the shipment. My Ocean will not accept any responsibility for goods that arrive damaged to Out-Island destinations.

Returns, Refunds and Cancellation policy:

Since the Products you purchase with us are shipped from The Bahamas, we are not able to accept returns or exchanges at this time due to the Import Duties levied by the Bahamas Government, except in the case of faulty merchandise. For items that are eligible for return, My Ocean must receive the item unused and in its original packaging within 14 days of when the item was delivered to you, and you are responsible for shipping costs.

  1. How do I make a return? For items that are returnable, a return or exchange is easy. Just ship the item back to the address on the label of your shipment. You are responsible for the cost to ship the item back to us. Please note, outbound shipping charges are non-refundable (except for the return of faulty goods).
  2. What if my order arrives damaged, incorrect or defective (faulty goods)? We will work hard to resolve this problem immediately. Should you receive an item that is not in perfect condition, simply contact us right away at info@myocean-bahamas.com.

Frequently Asked Questions

  1. How are returned items credited back to me? Returned items are normally credited in the original form of payment.
  2. How long does it take to process a return? Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.
  3. How much time do I have to return an item? You can return an item up to 15 days after the date we shipped your order. Please call 1.242.328.6167 to obtain a return authorization and receive further instructions.
  4. How can I check on the status of my return or exchange? Email info@myocean-bahamas.com or give us a call at 1.242.328.6167 and we will be happy to assist you. Returns usually take up to 30 days to process after they have reached us.
  5. Can I return my product if it arrives melted, or melts while I've stored it? During the summer months, some soap or wax based products can get very warm in transit and may melt into liquid. My Ocean is not responsible if the warned items arrive melted, and in most cases you should be able to pop the products into the fridge and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them on the radiator or in direct sunlight they’re going to turn into liquid too, so please keep them cool.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.242.328.6167 and quote your order number.

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled.

Personalize Your Gifts

We can customize most of our handmade products for your special event or promotion, including our ceramic pieces and gift sets - contact us to find out more information and pricing: info@myocean-bahamas.com

Connect with Us

TripAdvisor

Copyright © My Oceans Bahamas | Web Design by NetroStar